Delivery - EOUSELIN LAB

International Delivery times

Standard Delivery
Delivery time: 2-3 working days

Express Delivery
Delivery time: 5-10 working days

Orders must be placed before 11am from Monday to Friday to qualify for same day dispatch. Deliveries are made from Monday to Friday only. Where the order, and/or delivery date is a public holiday, delivery times will be extended.

All purchases are insured against theft and accidental damage while in transit from our warehouse to your shipping address. Once your package has been delivered and signed for at the specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require a signature as proof of delivery.

Please be aware that we cannot be held liable for orders placed with missing or incorrect address information.

International Delivery cost

Standard Delivery
Delivery time: 5-10 working days
Enjoy complimentary Standard Delivery on orders over $159
For orders below $159, the cost of Standard Delivery is $5.
For orders below $99, the cost of Standard Delivery is $10.

Will I pay any additional customs fees or taxes when my order is delivered?

We handle all shipping on a Delivery Duty Paid (DDP) basis, which means that all duties and taxes are included in the price you paid at checkout. This way, you can enjoy a hassle-free shopping experience without any surprise fees upon delivery.

What do I do if my product arrived damaged or faulty?

We understand how disheartening it can be to receive a product that arrives in less than perfect condition. If your package is visibly damaged upon delivery, we kindly ask that you inform the courier delivering your goods that you wish to sign for it as “received damaged.” This step is important for ensuring that we can assist you effectively.

We recommend that you check all products you receive against your order promptly. If you discover that any product or products are damaged after delivery, please let us know as soon as possible. We kindly request that you retain everything you receive, including all packaging and any outer boxes, as these may be required as part of the investigation process.

To report the issue, you can contact us by submitting a request. Please include your order number, the items affected, and any images and/or videos of the damage or fault, including pictures of the bottom of the item and the back or bottom of its box. This information will help us address your concern more efficiently.

In order to investigate any potential quality issues, we will require any faulty items to be returned. Rest assured, we will replace or refund any affected item(s) in this case, post return if eligible.

Please note that we are not liable for wear and tear and/or accidental damage that occurs after delivery.

What do I do if I received an incorrect item?

Oops! If we have sent you an incorrect item, please let our Consumer Services team know, by submitting a request with your order number, the item(s) affected and any images you may have of the incorrect item and we will replace once returned. Please note, we may request the return of the item(s) affected.

You should check all products you receive against your order as soon as possible and if you discover you have received an incorrect item, it is advisable to let us know promptly.